Prologic Technology Systems, Inc.

Enterprise Applicant Specialist

US-TX-Austin
6 months ago
ID
2017-1027
# of Openings
1
Category
Information Technology

Overview

Prologic Technology Systems, Inc., has been focused solely on delivering intelligent software solutions to the secondary educational market since 1992. Headquartered in Austin, TX, Prologic has developed the most extensive enterprise administrative solution ever offered to the K-12 industry.

 

Total Education Administrative Management Solution (TEAMS ERP™)

A Next-Generation Solution for the K-12 Market

 

A solution that seamlessly bridges the silos of finance, human resource and student information into a single, cohesive database!  We call this The Power of ONE!

 

Job Description

As an Enterprise Applications Specialist you are eager to provide Prologic clients with solutions to technical issues in a timely manner.  You understand that meeting our clients needs is essential to long-term retention and company growth.  With a strong aptitude for solving complex application challenges, you pride yourself on your ability to be resourceful, friendly and always willing to help.  You appreciate and leverage data to generate proactive ideas for better supporting our clients.  Operational goals are a driver for you and you seek to help the entire team improve.  

 

Responsibilities

What you will do:

  1. Provide front line application support to clients 
  2. Deliver just-in-time training for customers based on support requests
  3. Coordinate issue resolution with product development staff 
  4. Deliver training as needed during high volume seasons
  5. Support product testing and documentation efforts
  6. Participate in continuous improvement projects including identifying ways to improve our support systems

Qualifications

Requirements:

  1. Team player who is a fanatic when it comes to helping others 
  2. Strong application troubleshooting skills 
  3. Excellent communication and customer service skills
  4. Experience in troubleshooting and working with Java applications
  5. Basic knowledge of SQL
  6. Analytical thinking and the ability to understand complex problems quickly
  7. Structured and solution-oriented way of working, even under pressure
  8. Ability to work in a dynamic environment as part of a team
  9. Desire to take initiative to learn more about the TEAMS application
  10. Willingness to travel

Education and Experience:

  1. Bachelors degree in computer science, programming or related field
  2. 1-3 years of experience supporting enterprise applications

Ideal Candidate will also have:

  1. Experience supporting finance and/or student information systems in the K-12 space
  2. Understanding of school district operations related to finance and student information

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